1. Dealing with difficult situations What does the traffic light represent? Your personal state of mind The conditions on your project Signals from your surroundings Your bad days during volunteer work 2. All of the following are activities which volunteers can do when faced with a situation that changes their state of mind, except for one. Which one? Listen to music Read books, articles, or newspapers Speak with other volunteers about the problems you are facing React angrily towards the problem which you are faced with 3. In which phase of the traffic light should you take action? Only in the red phase Only in the orange phase Only in the green phase In the red and orange phase Time is Up!